RAYDOCS – NEWTOWN MEDICAL CENTRE
Our Zero Tolerance Policy
Our GP surgery is committed to providing a safe, respectful, and professional environment for
both patients and staff. To ensure the highest standards of care and service, we have a strict
Zero Tolerance Policy in place. This policy outlines unacceptable behaviour and the
consequences of such actions to protect everyone within our surgery.
Aggressive or Violent Behaviour
Any form of physical violence, threatening behaviour, or verbal abuse towards our staff,
patients, or visitors will not be tolerated. This includes shouting, swearing, or making offensive
remarks.
Patients exhibiting aggressive or violent behaviour will be asked to leave the premises
immediately. If required the Police will be called and informed. The patient will be removed from
our practice list.
Harassment and Bullying
Harassment or any king of bullying directed towards staff or other patients, is strictly prohibited.
This includes unwanted comments, gestures, or physical contact. This will include removal
from the patient list.
Discriminatory Behaviour
Discrimination based on race, gender, age, religion, disability, sexual orientation, or any other
characteristic is not acceptable within our surgery and will result in removal from the practice
list.
Failure to Adhere to Practice Policies
Refusal to comply with the surgery’s policies, including those related to appointment
scheduling, confidentiality, and respect for staff, will be considered a breach of our Zero
Tolerance Policy.
Repeated non-compliance may result in warnings and eventual removal from the practice list if
the behaviour continues.
Consequences of Violating the Zero Tolerance Policy
1. Formal Warning
Depending on the severity of the incident, a patient may receive a formal warning,
outlining the unacceptable behaviour and the potential consequences of any further
violations.
2. Removal from the Patient List
Persistent or severe breaches of this policy will result in the patient being removed from
our surgery’s patient list. In such cases, the patient will be informed in writing and given
information on how to register with another GP.
3. Involvement of Authorities
In cases involving physical violence, threats, or criminal behaviour, the police will be
contacted immediately, and legal action may be pursued.
Commitment to a Safe Environment
We are dedicated to ensuring that our GP surgery remains a welcoming and secure place for all.
Our Zero Tolerance Policy is in place to protect everyone’s right to safety and respect. By
working together and upholding these standards, we can maintain a positive environment for
both healthcare providers and patients.
Thank you for your cooperation and understanding.